General terms and conditions of Use
1 - GENERAL:
The present general conditions of sale apply strictly to all sales of products made in Spain, including the Canary Islands and the Balearic Islands by Palmar Logistica SL , with C. I. F. number B45805884, hereinafter www.complementosparaaves.com, bound to individuals. Any order made to complementosparaaves.com necessarily involves title of essential condition, decisive and indispensable, the unqualified acceptance by the Customer of the General Conditions of Sale of complementosparaaves.com in force on the day on which takes place the appropriate order. In addition, the Customer acknowledges that the acceptance of these conditions involve the application of the order to which they relate, as well as any subsequent order, with the exception of those cases in which new conditions are brought to its attention by Vitalpalomas.com. The fact that complementosparaaves.com do not use in a given moment to any of these conditions can not be interpreted or equal to renounce recourse to them in the future or in the past. Applicable law and competent jurisdiction. The interpretation and enforcement of conditions, as well as all the acts resulting from them, shall be subject to Spanish law, unless there are public policy provisions contrary to it.
2 - PRICES:
The prices published in complementosparaaves.com are in Euros, and The clauses requiring the subject to a condition whose realization depends solely on the will of the employer for the provision of the services, when the consumer and user has required a strong commitment.” “8. The terms involving the allocation of dates of delivery are merely indicative conditional to the will of the empresarioTodos the prices include the VAT applicable on the day of the order, any change of VAT rate will be applied automatically to the prices of the products for sale in Vitalpalomas.com The offers on products for sale in Vitalpalomas.com will be displayed in the “Offers” or indicate in the product and, if not otherwise stated, are valid while displayed on screen.
3. PROCEDURE AND FORM OF PAYMENT OF THE PRODUCTS
3.1. Within a maximum of 24/48 hours, PALMAR LOGISTICA , SL will send an email to the User confirming the purchase. The email will assign a reference code of the purchase, and detailed Product features, its price, shipping expenses and the details of the various options for the payment of the Products to PALMAR LOGISTICA S. L
3.2. The User who purchases a product through the Store WWW.COMPLEMENTOSPARAAVES.COM must pay through payment systems specifically detailed in the Store WWW.COMPLEMENTOSPARAAVES.COM.
3.3. PALMAR LOGISTICA S. L shall file the electronic documents formalising the contract and shall send a copy to the User once purchase is made. The contract will be performed in the Spanish language.
3.4. The order confirmation sent by PALMAR LOGISTICA S. L is not valid as an invoice, just as proof of purchase. PALMAR LOGISTICA S. L will send with the Product the invoice for the same.
3.5. Accepted forms of Payment:
-Credit card/Debit card: we Accept Visa, Mastercard, Maestro and American Express for your payments with credit card through the secure payment platform that we did with Banco Bilbao.
-Paypal: you Can make your payment with a Paypal account.
-Bank transfer: we will provide You with a bank account to make the payment of your orders.
-On delivery: This option carries a surcharge of€3
The bids submitted by complementosparaaves.com are valid within the limit of stocks available. Complementosparaaves.com reserves the right to modify the assortment of products in function of the difficulties imposed by its suppliers. The imposition of any other waiver or limitation of the rights of the consumer and user
5. HOME DELIVERY SERVICE
5.1. Products purchased through the Store www.complementosparaaves.com will be sent to the delivery address that the User indicates once verified the payment, being the maximum delivery period of thirty (30) days established by default in the Law. 5.2. The service of delivery of PALMAR LOGISTICA S. L, in collaboration with different logistics operators of acknowledged prestige. Orders will not be po boxes, hotels or other non-permanent addresses.
5.3. The cost of shipping is not included in the price of the Products. At the time of purchase of the Product, the User will be informed of the exact cost of shipping.
5.4. Shipping costs:
|Destination||Weight range||Price (VAT incl.)|
|Spain (Peninsula)||0 - 10 Kg.||5,50 €|
|10 - 20 Kg.||6,50 €|
|20 - 30 Kg.||8,47 €|
|30 - 40 Kg.||10,15 €|
|40 -60 Kg.||13,55 €|
|60 -80 Kg.||16,64 €|
|80 - 100 Kg.||22,39 €|
|2100 - 200 Kg.||25,41 €|
|200 - 1000 Kg.||66,55 €|
|Canary islands, Balearic islands, Ceuta and Melilla||0 - 20 Kg.||20 €|
|20 - 30 Kg.||26,74 €|
|30 - 40 Kg.||30,61 €|
|40 - 50 Kg.||36,30 €|
|50 - 60 Kg.||38,72 €|
|60 - 70 Kg.||42,35 €|
|Portugal||0 - 30 Kg.||15 €|
|30 - 200 Kg.||35 €|
|200 - 1000 Kg.||66,55 €|
|Germany and France||0 - 20 Kg.||35 €|
|20 - 200 Kg.||65 €|
|200 - 1000 Kg.||148 €|
Free shipping on orders over 60€ up to 20 Kg. weight, only in peninsula.
* In special cases, will call the customer to inform the shipping fee if you exceed the amount set out above.
Do not make shipments to the Canary Islands BY THE WEB, ONLY BY MAIL OR TLF
- Policies for returns and cancellations
6-1 RETURN OF GOODS:
Our policy, complying with the current regulations, is to grant the right to return any item you purchased in complementosparaaves.com within 48 Hours natural from the reception of the product or from the conclusion of the contract if it comes to the provision of services, without penalties for its exercise so that it is appropriate to refund the consumer the full amount of the purchase, that is to say, the price of the product plus the shipping costs, not subjecting the exercise of the same to any formality, simply being able to require the consumer that the product is returned in perfect conditions without limiting the use of the product (provided that it does not go beyond the mere checking of the good state and functioning of the same) to the inability of the consumer to return, in exercise of his right of withdrawal. It would be necessary to put at the disposal of the users a standard form for your exercise that may be provided and filled in online accusing the seller of its receipt without delay. With regard to the question relating to a condition for the exercise of the right of withdrawal to which the good is returned in its original packaging, it is not possible, but we can always inform the consumer that if it is not returned in the same packaging source the well will suffer a depreciation.
VERY IMPORTANT: MAXIMUM OF 24 HOURS FROM THE RECEIPT OF THE GOODS, TO CLAIM ANY BREAKAGE OR DAMAGE IN THE GOODS.
ATTENTION: IF IT IS NOT MARKED ANY INCIDENCE ON THE DELIVERY NOTE OF THE CARRIER, OR THE TRANSPORT AGENCY, OR COMPLEMENTOSPARAAVES.COM WILL BE IN CHARGE OF NO REPLENISHMENT, OR PAYMENT OF ANY KIND OF THE MERCHANDISE.
6-2 Cancellation of order:
If the cancellation of the order arrives before departure of goods the customer will not have any expenses. In the case of a cancellation after the departure of the order, the customer will be responsible for the costs of shipping as well as the cost of the return of this same order.
7. WARRANTY 1.
-7.1 In case not satisfied with your purchase, we are committed to replace by a new one or make the corresponding credit memo if any of their products adoleciera of a manufacturing defect within a period of 2 years from delivery. In this case all the costs of returning the product and shipping of the new product or the same repaired, are PALMAR LOGISTICA SL
-7.2. The consumer must inform us of the lack of conformity of the product in the term of 2 months since I had knowledge of it through an email that you wish to return a product or by calling 925 31 60 80
. 7.3. This web is member of confianza Online.
8. Model of a Right of Withdrawal
Model withdrawal form (should only complete and return this form if you wish to withdraw from the contract)
– To the attention of (here must be inserted the name of the employer, their full address and, if available, your fax number and your e-mail address):
– For the present I communicate/inform you (*) that I will give up my/resisted our (*) contract of sale of the following goods/provision of the following service (*)
– Request/received on (*)
– Name of the consumer and user or of consumers and users
– Domicile of the consumer and user or of consumers and users
– Signature of the consumer and user or of consumers and users (only if this form is notified on paper)
9. TRUSTED ONLINE
COMPLEMENTOSPARAAVES.COM is member of confianza Online (www.confianzaonline.es).