Shipping and Returns
Packages are usually shipped within 24/48 hours after receipt of your payment.
Shipping costs:
| Destination | Weight range | Price (VAT incl.) |
|---|---|---|
| Spain (Peninsula) | 0 - 10 Kg. | 5,50 € |
| 10 - 20 Kg. | 6,50 € | |
| 20 - 30 Kg. | 8,47 € | |
| 30 - 40 Kg. | 10,15 € | |
| 40 -60 Kg. | 13,55 € | |
| 60 -80 Kg. | 16,64 € | |
| 80 - 100 Kg. | 22,39 € | |
| 2100 - 200 Kg. | 25,41 € | |
| 200 - 1000 Kg. | 66,55 € | |
| Canary islands, Balearic islands, Ceuta and Melilla | 0 - 20 Kg. | 20 € |
| 20 - 30 Kg. | 26,74 € | |
| 30 - 40 Kg. | 30,61 € | |
| 40 - 50 Kg. | 36,30 € | |
| 50 - 60 Kg. | 38,72 € | |
| 60 - 70 Kg. | 42,35 € | |
| Portugal | 0 - 30 Kg. | 15 € |
| 30 - 200 Kg. | 35 € | |
| 200 - 1000 Kg. | 66,55 € | |
| Germany and France | 0 - 20 Kg. | 35 € |
| 20 - 200 Kg. | 65 € | |
| 200 - 1000 Kg. | 148 € |
Free shipping on orders over 60€ up to 20 Kg. weight, only in peninsula.
Do not make shipments to the Canary Islands BY THE WEB, ONLY BY MAIL OR TLF
Policy of refund and cancellation
Our policy, complying with the current regulations, is to grant the right to return any item you purchased in complementosparaaves.com within 48 Hours natural from the reception of the product or from the conclusion of the contract if it comes to the provision of services, without penalties for its exercise so that it is appropriate to refund the consumer the full amount of the purchase, that is to say, the price of the product plus the shipping costs, not subjecting the exercise of the same to any formality, simply being able to require the consumer that the product is returned in perfect conditions without limiting the use of the product (provided that it does not go beyond the mere checking of the good state and functioning of the same) to the inability of the consumer to return, in exercise of his right of withdrawal. It would be necessary to put at the disposal of the users a standard form for your exercise that may be provided and filled in online accusing the seller of its receipt without delay. With regard to the question relating to a condition for the exercise of the right of withdrawal to which the good is returned in its original packaging, it is not possible, but we can always inform the consumer that if it is not returned in the same packaging source the well will suffer a depreciation.
Order cancellation: If the cancellation of the order arrives before departure of goods the customer will not have any expenses. In the case of a cancellation after the departure of the order, the customer will be responsible for the costs of shipping as well as the cost of the return of this same order.
VERY IMPORTANT: MAXIMUM OF 24 HOURS FROM THE RECEIPT OF THE GOODS, TO CLAIM ANY BREAKAGE OR DAMAGE IN THE GOODS.
ATTENTION: IF IT IS NOT MARKED ANY INCIDENCE ON THE DELIVERY NOTE OF THE CARRIER, OR THE TRANSPORT AGENCY, OR COMPLEMENTOSPARAAVES.COM WILL BE IN CHARGE OF NO REPLENISHMENT, OR PAYMENT OF ANY KIND OF THE MERCHANDISE.